Frequently ~
Asked Questions
Can't find the answer you're looking for? We're here to help. Contact our friendly support team anytime.
support@remdeluxe.com or call: +44 771 359 7884
Orders ~
Once your order has been dispatched, you’ll receive a confirmation email with tracking details where available.
Orders are processed within 1–2 working days after cleared payment has been received.
Please contact us as soon as possible. Once an order has been processed or dispatched, changes or cancellations may not be possible.
If your order hasn’t arrived within the estimated delivery time, please contact us and we’ll gladly investigate.
We accept secure online payment methods available during checkout for a safe shopping experience.
Products ~
Yes. Our products are carefully selected with naturally derived ingredients and botanical extracts to support healthy skin and hair.
Most products are suitable for various skin types. We recommend reading each product description before purchasing.
Store products in a cool, dry place away from direct sunlight to help maintain their quality.
No. We are committed to offering cruelty-free products.
Yes. We’re happy to provide guidance to help you select products that best suit your skincare or haircare needs.
Delivery & Returns~
UK delivery usually takes 1–5 working days. International delivery may take up to 10 working days.
For hygiene reasons, we do not accept returns or exchanges for change-of-mind purchases.
Please contact support@remdeluxe.com with your order number and photos of the issue. We’ll review your case as quickly as possible.
Email us anytime at support@remdeluxe.com, and our support team will be happy to assist you.