Return ~

& Cancelation

Fos U.K. orders

For hygiene and safety reasons, RemDeluxe operates a no-return and no-exchange policy on skincare, haircare, and wellness products once purchased.

Please ensure you carefully review your order before completing your purchase.

  • If your item arrives damaged, defective, or significantly different from its description, please contact us within a reasonable timeframe for assistance.
  • If your order has not been received within the expected delivery period, please contact our support team and we will investigate the issue.
  • We reserve the right to assess each case individually before determining an appropriate resolution.

When To Contact Us

Step 01

If your item is damaged, defective, or not as described, email us with your order number and clear photos of the issue.

Step 02

If your order has not arrived within the expected delivery timeframe, please contact our support team for assistance.

Step 03

Our team will review your enquiry and provide the next steps as quickly as possible.

Closing Text

We aim to respond to all support enquiries promptly and fairly.

Mail your returns to:

For all return-related enquiries, please contact:

Email: support@remdeluxe.com

Please include your order number and relevant details to help us assist you more efficiently.

Any questions about your return? Give us a call at +44 771 359 7884 or email us at support@remdeluxe.com

Orders & Exceptional Circumstances

While we do not accept returns or exchanges for change-of-mind purchases, we understand that exceptional situations may occur.

Cases involving items not received, damaged products, or products not matching their description will be reviewed individually by our support team.

Please contact support@remdeluxe.com as soon as possible if you experience any issues with your order.

Any questions about your return? Give us a call at +44 771 359 7884.